Technical Support

We are pleased to provide technical assistance, but you should first ensure your problem is something we can actually help with.

Our technical knowledge spans the products that we sell, and while we can tell you about printers, we of course do not have practical, operational or technical information for the thousands of different pieces of printer hardware in existence. Our access to specific printer literature (such as manuals) is identical to yours. Therefore, there are certain problems that your hardware manufacturer should handle, and there are certain problems that we should handle.

Contact Your manufacturer for problems including the following:

• How to load/unload cartridges in your machine
• How to accomplish any task with your printer software
• How to perform maintenance such as head-cleaning, page alignment etc
• Printer not responding
• Problems relating to the operation and use of your machine

Contact Us for problems including the following:

• Ink Cartridge defects
• Leaking cartridges
• Cartridge not recognised
• Wrong cartridge received
• Problems relating to the nature of ink cartridges

Here are the contact details for some of the major manufacturers:

Brother

Web: Brother Customer Support

Phone: 02 8875 6000

Email: productsupport@brother.com.au

Canon

Web: Canon Customer Support

Phone: 13 13 83

Epson

Web: Epson Customer Support

Phone: 1300 361 054

Hewlett Packard

Web: HP Customer Support

Phone: 1300 721 147

Kyocera

Web: Kyocera Customer Support

Phone: 1300 368 885

Lexmark

Web: Lexmark Customer Support

Phone: 1300 362 192

Email: austsupp@lexmark

For Customer Support from Inkredible Inks, please call (02) 9938 2492